Arkansas HVACR NewsMagazine March 2020

Business

#2 – Blame Passer Often because we’re the name behind the company, when others make real mistakes and cause our company to look bad, we are the ones who get blamed. I may want to immediately pass the blame to somebody else: A co-owner, a team member, the government, etc. Here’s the thing. You have to take responsibility for error or perceived error in your business. Value others and realize that being a leader means owning responsibility and allowing room for human error. Swallow your pride and move on, striving to be better. #3- The Prima Donna Don’t become too fancy for menial tasks. If you’ve come to a point that you’ve hired help to take on jobs that have given you freedom to focus in other areas, great. But don’t be too high and mighty to do the Yeoman’s work. Be willing to dive in now and then with the others and show that you are not above their work. You appreciate what they do. Sometimes there may be a temporary need to answer phones, run a service call, etc. Fill the need. It’s am azing how much more respect I’ll get when I get back out into the field and work alongside a tech. I also like seeing that I can still relate to the tasks

that really are what make up much of the business.

#4 – The “Back in My Day” Reminiscer

If I am in a meeting with the team on Fridays and they start to throw in a complaint or hardship, I immediately want to bring up the past and all the sacrifices I made, and how if they think it’s hard now, they should’ve been around in the day when I was in their shoes. Here’s the thing. They don’t really care about what you went through. You don’t need to compare. You can listen if you want, but again, if it’s just an emotional response to something not ideal, it’s really not an issue and you can let it go. Eventually they, too, will have to let it go. Don’t always be on the defense. Remember how powerful an encouraging word is. When you get a positive review, share the report with your team! I remember how great it was when a boss gave me genuine praise for a job well done. It inspired me to strive even more to be that guy. By valuing others, you will naturally gain respect and will be less likely to be “That Boss.” Our goal in leadership should be: “Create other leaders by having a heart for others”— Bryan Orr

https://www.hvacrschool.com/4-ways-to-tell-if-you-are-becoming-that- boss/?utm_source=TechTips&utm_campaign=af287b3f26- RSS_EMAIL_CAMPAIGN&utm_medium=email&utm_term=0_608fe06f1d-af287b3f26-64230413