Arkansas HVACR NewsMagazine March 2026

HVACR NewsMagazine March 2026

Business & Marketing Tips

responsibility and shine…and build a great, profitably department with contented team members who love coming to work. Don’t limit yourself to those who are already working in the field (or in the office) rather than managing. I’ve known many office managers who have become great service managers. I’ve known many field service technicians who could not make the transition from service technician to manager and went back in the field. So, keep an open mind with respect to who might be your next managers. Here are the musts for your field managers (I cover them in depth in my field manager school in Jacksonville, FL – see below for details): #1: Know the role of a field manager. The role of a field manager is to operate a profitable department. They must take care of field and customer issues before they turn into major crises. #2: Give your field managers access to the Profit and Loss statement for their departments. This is a manager’s scorecard. They can’t achieve #1 without knowing when they are doing well and where the problems are if they aren't so they can be corrected. Therefore, you need departmentalized financial statements…and they have to be accurate!

Article furnished by Ruth King Profit & Wealth Guru 770-729-0258 rking@ontheribbon.com

5 Musts for Field Managers

Finding the right field manager could be a long-term process with no guarantee of the results. The person that you think will be a great manager may not want to be a manager, may try the position and then decide that he doesn’t like it and leaves, his wife or significant other gets a job in another city and they move…anything can happen. But, from the positive side, you might find someone who can step up to the plate, take on the