Arkansas HVACR NewsMagazine March 2026

HVACR NewsMagazine March 2026

Business & Marketing Tips

If the person you want to be a manager has no understanding of how to read a profit and loss statement,, they have to go to school or you have to teach them how to read financial statements. #3: Establish the most important KPI (Key Performance Indicator) for the manager What minimum net profit per hour for the department do you, as the owner, want the department to achieve? The manager’s bonus will be based on this number. #4: With the manager, establish the KPI’s for the team The dispatch KPI’s are the percentage of travel time, debriefing after service calls, and keeping the dispatch board full.

The field KPI’s are percentage of average service ticket revenue, completing jobs in the estimated time, callbacks, billable hours, and maintenance plan leads/enrollments (if these are part of their duties). For residential companies, collection percentage should also be a KPI. #5: Give the manager the authority, responsibility, and accountability for the department Giving authority can be the toughest one for owners. Many like giving responsibility without the authority to make decisions. Owners must let the manager manage. Will the manager make mistakes? Of course. The manager must correct the mistakes and learn from them. That makes the manager better.

Add a Ruth King Book To Your Financial Future

Would you like to discover how to be truly profitable? Once you do, you’ll actually enjoy getting your weekly and monthly financial statements. When you follow the simple steps in this book, you can get and stay profitable in less than 30 minutes a month. Inside this essential guide you will discover: • The definition of profit and why you should run your business on net profit per hour • Profits are not cash. You can be profitable and go out of business • Growth masks unprofitability • Easy planning and budgeting • The simple steps to analyze your financial statements each month Your link to purchase the book https://amzn.to/48BdMmS