Arkansas HVACR NewsMagazine May 2025 Issue

News Magazine May 2025

FEATURE STORY

License Renewal What you should know

Safari) before attempting to apply or renew.”

Digital license renewal started in April. You know it has been a pain for everyone but we covered that in the editorial so we’ll stay with the facts. First , you should not send in your renewal via hard copy mail. Lindsay Moore, Director of Code Enforcement wrote, “…starting on April 1 st please do not send any license renewal packets or payment check to the HVACR Office this year by mail, UPS, or FedEx, as we will be processing all Renewals and payments online through ELP exclusively. ” Second , Moore also wrote, “All class holders and registrants will maintain their current HVACR License Number from the old database, as all class holder and registrant license data are in the process of being migrated to ELP currently.” Third , “Each class holder and registrant will have a unique profile and username that is associated with each current class holder and registrant license number.” Fourth , “…you will receive two emails for EACH license that you have with us. One email will have your username , and the second will have an activation link .

Sixth, messages will come from , noreply@inpweb.com or adll.hvac@arkansas.gov

In regard to what you may encounter, I can give my personal experience as well as that of many folks that I speak with daily. I received 4 emails over two days. None of them worked as promised. The phone number did work and I called the office at 501-682-9201. After visiting with one of the very nice agents, my account was authorized. I think that means they assigned me a correct connection. Using it, I was able to see my license and download it but could not renew my license. At this point, I am waiting on a call back to help me renew. I had a meeting with Lindsay Moore, Director of Code Enforcement. He was forthcoming in explaining the problem and apologetic for the frustration this is causing the industry. It appears that the problem has to be worked out one at a time with each licensee. With about 9,000 licensees, that is going to take a while. If our renewals are spread out over 12 months, that is 750 a month or 34 per day. That is a do-able number. Only problem is, there are almost another

Fifth, “Please ensure you have installed a modern browser ( Chrome, Firefox, Edge,