Arkansas HVACR NewsMagazine November 2022

HVACR NewsMagazine September 2022

Feature Story

#10 Leaving on good terms All too often technicians are quick to present an invoice at the very end of the call. Give you technicians a script to close the call out with. This may include writing the invoice after repairs are made but prior to packing up. This gives the customer the time to view what was done and review all the items checked. The technician will continue wrapping up the job and the customer can sometime visually see the steps and the pains the technician is taking on their home. Five minutes at the close of the call can reassure the customer of your companies work ethic. As we can see with just a brief overview, there are many challenges to running service calls. Some of these steps can be improved upon quickly with guidance. Your employees need direction, and, in many instances, it can be written down or included in a process that is quickly comprehended. Let’s take the time now, to make the job easier tomorrow.

The HVACR industry isn ’ t just a job. It is a profession with designers, installers, technicians, office, and salespersons dedicated to serving their customer, both residential and commercial. They provide comfort and refrigeration without which America ’ s lifestyle would be relegated to third world status. Whether HVACR, electrician, or plumber, the trades make life comfortable and safe for the rest of the community. The home, business, industry, medical, education, and recreation all depend on those services so essential but seldom praised or extolled.