Arkansas HVACR NewsMagazine September 2022

HVACR NewsMagazine 2022

Tech News

Why?

A Technician Goes Home When the Days Work is Done

Because to a technician, work isn't about showing up, doing the least possible work, staying comfortable, and heading home a few minutes early if they can get away with it. Work is about fixing real problems, hard problems. Leaving everything you work on working better than when you started. Finding those hidden problems that everyone else missed and bringing harmony to discord. To a technician, every problem has a solution, and if you aren't working on the solution, then WHY ARE YOU EVEN TALKING RIGHT NOW?

Technicians don't go home until their work is done. That doesn't mean that they always work crazy hours, but it does mean that they don't start something that they aren't going to see through to completion, even if that means handing it off to someone else.

I've had numerous interactions with staff who were getting behind in their core tasks because they “just don't have enough time.” A technician doesn't get behind for long because that just isn't an option for them. There is another job to do, and the only way to keep from drowning is to get better and more efficient at their work. If a technician is given far more than they can do, then they talk to the dispatcher or manager to get help BEFORE they get stuck because just leaving it undone is off the table. Oh no! You have a problem that's hard to figure out! Technicians LIVE for the hard problems, the challenges they've never faced before, the once-in-a-lifetime issues. Technicians Fix Problems

Technicians HATE Having Their Time Wasted