Arkansas HVACR NewsMagazine September 2025

News Magazine

September 2025

Arkansas’ First and Only HVACR NewsMagazine

Lawsuits: How We Got Here Tom Turner pg 10

Welcome to Ruth King Business Advisor Articles on pages 29 - 30

Bryan Orr And That’s The Problem pg 38 Rethinking Comfort Esco pg 33 Locking Caps? Craig Migliacco pg 36 Bryan Orr Piston Design and Bypass pg 42 Web Bulb HVAC Excelllence pg 26

General Liability

Licensed but Working for Someone Else pg 14 Energy Features Homeowners Want pg 16

pg 9 Personal and Business Medical Insurance

90+ Furnace survey Winners & Results pg 23

4 You Can s To License Renewal pg 6

Editorial Whose Fault Is It / Time for Loyalty? pg 3

Training is an Investment pg 17

Kirk’s Corner Tips from Summit Utilities Pg 20

Temperature Split Misconception Jim Bergmann pg 41

By Arkansans

For Arkansans

News Magazine September 2025

Table of Contents

18

Editorial Whose Fault Is It (Time for a Little Loyalty)

pg 3

FEATURE STORY

pg 6

The You-Cans of License Renewal

Pg 9

Neerd Personal or Business Health Insurance?

State, national, chapter news Lawsuits: How We Got Here (Tom Turner, Air Evangelist)

PG 10

pg 14

General Liability Insurance : Licensed but Working for Someone Else

PG 16

Energy Features Homeowner’s Want

PG 17

Training is an Investment (Chad Simpson, measureQuick Success Story) Kirk’s Corner: Successfully Upsell Customers to High -Efficiency Natural Gas

pg 20

pg 23

90+ Furnace Survey: RESULTS AND WINNERS

Education News Training Programs

pg 24 PG 25

PG 26

Wet Bulb Temperature: The Most Important Metric… (HVAC Excellence)

PG 28

Fall Chapter and Continuing Education Opportunities

Business News

PG 29

Getting Into Making a Profit (Ruth King)

PG 30

25 Ways to Increase Profitability, part 4 (Ruth King)

PG 33 pg 30 PG 33 pg 36 PG 32

Thoughts on Insurance by Federated

Tech News

Rethinking Comfort: Transition to Inverter (ESCO Institute – HVAC Excellence) Locking Caps on Refrigerant Access Ports (Craig Migliacco AC Service Tech)

PG 36

PG 37

Switch Types (Bryan Orr - HVAC School)

PG 38

I’ve Done it That Way for 20 Years ---And That Is the Problem Temperature Split Misconception (Jim Bergmann, measureQuick)

PG 41

PG 42

Piston Design and Bypass (Bryan Orr - HVAC School)

I’ve Done it This Way for 20 Years: That’s the Problem (Bryan Orr - HVAC School) PG

News Magazine September 2025

Whose Fault Is It ?

Mfgs bad planning

It ’ s no ones fault

454B Shortage & High Price : A time for L oyalty

By this time everyone knows there is a 454B shortage and the price is beyond anything we could have predicted. So, why and who is at fault for this debacle? One thing I am sure of. It is not the fault of the distributors. I talked to several distributors who placed significant orders early on but those orders have been delayed. How long? Some until the fall. Orders for several pallets have been delivered as one pallet. They have reacted by trying to take care of their dealer network. That is only fair. Ya ’ got to take care of those that take care of you. In this industry there is little loyalty.

Dealers buy whatever product they can from whichever distributor has it in stock. Can ’ t say I blame them for that. On the other hand, this shortage highlights the need for loyalty. Select an equipment brand and a distributor and purchase parts from them as well. When times are tough, we need each other and you can ’ t blame a distributor for being loyal to their dealer base. If you are a regular, loyal customer, you expect support from your supplier. You deserve it and that is what we are experiencing now. You want 454B, you kinda ’ need to be a loyal dealer to your distributor.

News Magazine

Arkansas’ First and Only HVACR NewsMagazine

Going Someplace in 2025 Check out MemberDeals

It ’ s a service for Association members to reduce travel and entertainment costs. Check it out on the website at arhvacr.org Log in and scroll down to Member Advantages. At the bottom, click on the MemberDeals icon. Lots of potential savings are available and it only costs you your membership. What a deal — What a deal. You might save some money and maybe not. Won ’ t know till you check it out. Let us know your experience so we can improve or share.

arhvacr.org sign in Member Deals

Exclusive Members Only Check it out!

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5% Energy Resource Conservation Loans

A Touchstone Energy® Partner

• No down payment • Low 5% interest • Up to 84 months to pay • Write one check for your payment and electric bill

• No early payment penalty • Low hassle loan application Call Southwest Arkansas Electric Member Service Department 800-782-2743

SUMMARY OF ERC LOAN PROGRAM Southwest Arkansas Electric Cooperative Energy Resource Conservation (ERC) Loan Program provides low cost financing for high efficiency heat pumps and other energy conservation improvements needed to make your home energy efficient. With approved credit and completion of the home survey, SWAECC will loan up to $5,000 per member per residential structure at 5% interest for up to 84 months. These loans are to finance energy conservation measures including heat pumps (including water source), caulking, weather stripping, insulation, storm or thermal doors and windows, etc. Loans for more than $5,000 will need Board of Director approval. Loans which do not include a heat pump will be limited to $3,000. To qualify, all conservation measures must save enough energy within 10 years to pay for the improvements. Payback estimates are determined by the Cooperative's Home Survey. Because loan funds are limited, loans will be made on a first come, first served basis. QUALIFICATIONS To qualify for the loan the member must have a good credit history with Southwest Arkansas Electric Cooperative and a good national credit rating. A three-member loan committee will check the member's credit before approving the loan. Loans will only be made for existing homes or buildings. The program is not for homes under construction. Also, property must be owned by the member. The cooling capacity of the heat pump should not exceed 125% of the calculated design load. The heat pump must also meet minimum efficiency ratings to qualify. The SEER rating must be 14.0 or above and the HSPF must be 8.0 or higher. All duct work, including all supply and return air duct work, must be installed with a minimum of 2" duct insulation or rigid fiberglass board and must be sized properly for noise reduction and air flow. HOME SURVEY Before a loan can be made, a home energy survey must be completed. This is a questionnaire concerning the existing and proposed energy efficiency of the property . CONTACT YOUR DEALER We advise but do not require you to contact more than one qualified dealer or contractor for cost estimates to install a heat pump and making other improvements such as storm windows or insulation if they are advised. To qualify for the ERC Loan, the unit must be installed by a member of the Arkansas HVACR Association. SUBMIT APPLICATION FOR ERC LOAN Complete and return the credit application, and the credit check authorization form in this brochure. Your application will be submitted to our loan committee for consideration, and we will notify you in writing of their decision. Once your credit is approved, we will need a copy of the deed to your property for proof of ownership and a legal description. The cooperative will file a lien on the proper-ty to secure the loan. A one-time fee of $30 will be charged to cover the cost of placing and releasing the property lien PROCESSING LOAN DOCUMENTS Upon completion of the work, a serviceman will inspect it. When the invoice is received and the inspection is complete, we will make an appointment for you to come to our Texarkana office to sign the loan papers and have them notarized. All checks will be two-party checks made out to both you and the contractor or contractors. NOTE : Cost of equipment and installation are to be negotiated between you and your contractor. You will be responsible for getting the invoices to us for processing and making payment to your contractor. A two-party check will be written to both you and the dealer . Sign the check only after work is completed.

News Magazine September 2025

FEATURE STORY

Wow! Who knew that going digital could be so frustrating. Not to everyone but to many. It will be worth it all after this first time so we all have a part to play in the transition from snail mail to email. You can call 501-682-9201 . Yeah but — they are crazy swamped and you probably won’t get through the first time you call. You’ll get a recording from one of the HVACR Program staff. They will give you their email and ask you to send an email. Trying to Renew Your License??? Trying to Add Registrants??? The Key to Making it Easy!!! That is the email for the office which can get to more people. In your email, include your license name and number. They will send you the information and directions you need. You can have your stuff together: You need your certificates of continuing education, and proof of general liability insurance. Have them on your computer in a form that you can email. Don’t wait till you talk to someone to gather your “stuff”. Be ready to respond when you get the directions from the HVACR Program staff. You can chill. Now this may be the most important of all. When you have done all you can do, chill. They are trying to serve an industry of over 15,000.--many of whom are having renewal confusion. If you don’t get it done before the renewal expires, you’ll be charged a $10 late fee You can email: adll.hvac@arkansas.gov

which is refundable if you have been trying. The easiest way to prove you have been trying is to have a record of the email referenced above. Look, you have lived through the summer’s rush but still don’t need to be distracted from business. It will all work out. Do your part and trust the folks at the HVACR program to help all they can. One little note that confuses. You are now required to have a business as the prime responsible party for all licensees and registrants employed. Now, the business can be as simple as Billy Bob Ravenhouse doing business as Billy Bob Ravenhouse. It can also be a business name that is a single proprioritship, partnership, LLC, or corporation. There is just someone / organization that is responsible for all licensees and registrants under that umbrella. It has always been this way but never said quite as clearly. Every licensee and registrant must be listed under that organization. If you have questions, email the Arkansas Department of Labor and Licening office. They’ll be a big help .

You Can Do This

http://www.edssupply.com/arkansas

News Magazine September 2025

FEATURE STORY

• Employer Sponsored Group Health o Major Medical o Dental, Vision, Other Options o Wellness Programs o Strategic Planning As a member of the Arkansas HVACR Association you can contact Gallagher, give them your needs and particulars and let them prepare a proposal for your personal or group health needs. Click on the Picture or Gallagher and follow the link to more information on health insurance plans that fit your needs and budget.

Need Personal or Business Health Insurance?

Health Insurance is one of the most confusing and expensive insurance plans one can purchase; yet, we all need health insurance. After years of searching for a good partner, the Arkansas HVACR Association is partnering with Gallagher. Gallagher serves as your Consultant to match your needs with the best carrier. What carriers do they search through to get you the best deal? Aetna, Blue Cross / BlueShield, United Healthcare, Cigna, Mutual of Omaha, MetLife, AIG, etc. Gallagher is not tied to a specific insurance carrier or product which means you have access to the best possible coverage for your needs and budgets. Here are a few segments of health insurance plans they serve: • Individual/Family - Under age 65 o Health Insurance which qualifies for ACA, indemnity medical plans, o Short-term health insurance o Supplemental Options • Medicare – 65 and over o Part C (Medicare Advantage) o Part D (Prescription Drug) o Supplemental Insurance (Medigap) • Individual/Family Ancillary o Dental, Vision, and Hearing o Hospitalization and Critical Care o Life

Membership Has It Privileges

HVACR NewsMagazine September 2025

State National Chapter News

applaud Nate for saying so. It is good to see younger aggressive contractors strive for better installations, however some of the information in the article presents current challenges as new problems. It took many years to understand the basics of mechanical law. We sometime view a problem we are challenged with as new simply because it is new to us. We often think all challenges are of new concern. History has a way to repeat itself. The HVAC industry has been through all this before. The recent uptick in scrutiny is related to the number of platforms available today. These platforms educate homeowners just enough to say something isn’t right and there is a need for corrective measures. Video platforms run the gamut, with mechanics peeling the automotive onion, so called auditors setting up law enforcement for technical challenges, and law firms chasing them all. Seems as though all businesses are fair game for being critiqued more often. Whether a doctor, or a plumber, a teacher or a carpenter, we are all subject to more opinions, more cameras, and more misunderstandings. To single out the HVAC industry as an example, I believe would be a mistake. But consumers must be cautious about calling another company to make those HVAC repairs. States have differing views on repairs. In the state of Texas, if a consumer hires another company to make repairs, any existing liability from the previous company can only be

Lawsuits

How We Got Here Tom Turner, Air Evangelist

Back in May of this year an issue of “The HVAC News” contained an article titled, “How Improper HVAC Installations Is Fueling a Wave of Lawsuits”. Hanna Belloli was the author and Nate Adams of the “ House Whisper ” fame was being interviewed by Belloli. NATE has spent the last several years researching and applying best practices that combine mechanical systems and building science when installing residential HVAC. A practice that is ignored by 90% builders and 80% of contractors. There is a base of about 10% of contractors that fight for correct installs. Until builders realize the HVAC systems have space requirements for both the appliance and the duct system, substandard installs will continue. NATE is known for candid views on issues and the fact that his recommendations can change when necessary. He states he is learning every day and will gladly adjust position when proven changes are presented. In the article, Nate correctly stated a claim that 70% to 80% of homes have new systems with correctable problems intact. Nate is gracious quoting 70% to 80%. We find above 80% installed systems operating at only 60% of nameplate values continually. From our standpoint here, folks in our industry have had a habit of thumbing their nose at doing things correctly. I

HVACR NewsMagazine September 2025

State National Chapter News

addressed through the legal system, and the new contractor will inherit the poor workmanship if not identified early before repairs are made. We have participated in online forums where solutions discussed will only make the problem worse. This fact reinforces the idea that training is essential to the HVAC trade. With cultural issues that viewed trades with contempt for many years and Covid adding to that time frame, we have a knowledge gap of about ten years or more. The first factor that makes trades vulnerable is the entrepreneurial attitude. To step out and risk it all, takes a belief in “I can do it right”. Once folks have three or four years of keeping the doors open, the attitude of “this ain’t my first rodeo” comes through loud and clear. In today’s business journey we hire companies to manage our online presence. We then forget what their job is and we believe the messaging we paid for. We are doing everything right, until someone says otherwise outside the company. The HVAC market is continually changing and training just a decade ago is not the training we have today. To assume you are keeping up with changes just because you are in business, is not a smart move. We must maintain that entrepreneurial touch to continually expand our market to match the demand; but, a realistic look at the business is necessary. Thirty years ago, two unhappy customers were too many. If online tools are rating your company with a five-star system, and your online presence is at four stars, we are doing great, right? Today some

celebrate if customer satisfaction is above eighty-five percent. That means we fail fifteen times out of every one-hundred jobs. Where is that good business? From the outside it is easy to play armchair quarterback in any industry. When you drill down managing a trade company becomes more difficult every day. As far as motor technology, static pressure, training and standards go, many in the industry are doing everything they can. Before we call out specific technologies and methodology, it might not be a bad idea to review some history. In 1985 , I entered the HVAC industry full time just as Lennox added ECM motors to its product line (ancient history). Almost immediately the ECM was recognized as an efficiency king. It was hailed as a product to help overcome poor duct installation, but Lennox was quick to explain, poor duct installation must be avoided so the ECM could save energy. The first-generation ECM was to weather many required changes, but the ECM today is still basically the same configuration as the original from 40 years ago and has met the challenges year after year. In 1989 John Proctor was already on the hunt to finding solutions for poor installations using the term “House as a System” and later gaining nationwide notoriety for developing the “Check Me” program. echnicians would phone in selected information from the field, and a “Check Me” staff member identify any red flags from the information gathered. CheckMe! ®

HVACR NewsMagazine September 2025

State National Chapter News

In 1994 Dominick Guarino and Rob Falke recognized a need to fill the HVAC training void by founding National Balancing Institute, better known today, as National Comfort Institute. Rob Falke would become known as “Doc” due to his identifying methods for capturing the right information to make a practical diagnosis. Unfortunately, the industry lost a gentle giant with Rob’s untimely death due to Covid complications in May of 2022 at the early age of 67. In the late 1990’s and early 2000’s funding was available across the country to research sealing up duct systems. The results gathered at the time were unexpected. When we seal the duct on existing systems without making modifications for efficient air flow, energy requirements rise. Fans work harder to find air for delivery, and some comes from outside the envelope and enters the duct system. In the mid 2000’s distributors begged the contracting community to attend free training, but demand for the product delivery kept the better companies out until the sun set each day. As early as 2005 , “Home Performance” was a new catchphrase to explain Building Science and the HVAC system installation, would have to merged at some point. The construction industry would have to think about HVAC ahead of time and make room for mechanical components to match the requirements. Unfortunately, this idea failed to catch on

in most instances. At the same time a warning was given. If the HVAC industry doesn’t police itself some one else will. Two years later codes began requiring testing for duct leakage. In 2010 ACCA Q5 was released as a guide for performance to all manner of energy efficiency and correct installs. Wes Davis was involved deeply with the document. I am unsure of the number of folks today that have reviewed the document, but it is a great place to start. In June of 2013 “the NEWS” was kind enough to print “HVAC is All About Air”. The article discussed shortcomings in industry and identified the fact that practically any existing HVAC install could be improved upon in some manner. Paul Wieboldt of NCI fame, tested in and out seventeen different houses. Acting on the information Wieboldt gave selected contractors, corrective measures were implemented, and the home was tested again. Wieboldt found energy savings were available at every address. Some with minimal effort. Paul identified grilles to be changed, returns to be enlarged or improved, alternative filter use, and duct work to be modified and or otherwise addressed as he deemed necessary. In many instances the equipment had been installed with factory default settings remaining. Some homes saw almost a 70% reduction in HVAC utility use. Others had their overall utility bills cut in half. In some homes, large media filters were added. No equipment was changed at the homes tested.

HVACR NewsMagazine September 2025

State National Chapter News

Now after many years of manufacturer ’ s installation instructions being ignored, engineers pointing out the perils of shortcut installations, companies attempting to train personnel with proper technique and testing, I can’t say I am surprised by the uptick in lawsuits. I am surprised it took this long. Many in the HVAC industry simply did not want to bite the hand that feeds them, so they tried harder to follow instructions, train employees and improve processes and techniques to better serve the community. Many competent in the field resisted the calls to turn on their own industry being a witness for the plaintiff. We are upset when our industry faults are pointed out by people with just enough information to raise a red flag, many times seeing or hearing only one side of the conversation. As stated earlier, online venues provide solutions in many cases that will make issues worse. Static pressure was an issue in 1738 when Daniel Bernoulli studied it and before we had HVAC to apply its principles. Many have simply failed to recognize a method for measuring air flow that works and is relevant for our trade from the get-go. Every class from university to trade schools to high school science class has most always included a segment of criteria on the U Tube Manometer. No relationship with YouTube.

have the revenue to weather small storms from the customer base. Private equity companies buying up HVAC companies need to step back and look at company practices from the field as well as the company’s financial checkups. This will put them in better shape to weather the long haul. The larger issue is researching each job individually. Finding solutions for each one doing due diligence for each customer with a verified load calculation, and proper execution. There are never cookie cutter solutions due to the fact different crews provide different measures for every job when a home is built. Never fudge your findings, as buffers are already built in. Builders must be sure vapor, air, and insulation barriers are where they need to be. If not, the HVAC contractor will be blamed for underperforming homes. More often we find misaligned construction materials causing high humidity. For homes that are well built, our industry must embrace whole house dehumidification as the next step, due to insulation and infiltration technology pushing aside the requirement for long HVAC run periods. These facts reinforce why simple commissioning for each job should be an easy step. A folder with delta measurements, static pressure, flow hood data, and blower door at the end of the job will ensure performance, demonstrate your diligence, and add value for the customer.

This article was furnished by Tom Turner, The Air Evangelist. You should get to know Tom. His knowledge and commitment to the industry is greatly appreciated.

As Nate Adams stated, private equity firms may be a target because of perceived deep pockets. The larger companies are more responsive in many instances. They

HVACR NewsMagazine September 2025

Code REgulation Legislation News

Licensed but Working for Someone Else?

So, how do you document your situation and satisfy the rule that you must have general liability insurance. Simple, just have your employer provide a letter stating the fact that you are their employee and that they carry insurance that covers you doing work in their employment. The following page is a sample letter that you might use. Put the letter on your employer's letter head and fill in the appropriate spaces for your license number, etc. This is just an example. Your employer or the Department may want to make changes. This is just a starting place. Bottom line, knowing the law and the rules positions you to have the benefits of your Trade license without incurring unnecessary costs. Hope you find this helpful. Again, as long as you do not do side work of any kind, you are covered by your employer’s insurance and you do not need to carry your own general liability policy.

If you have a HVACR Trade license, “A”, “B”, “D”, “E”, you are required to have general liability insurance. Not much, only $250,000. Why so low, just enough to cover a small claim and to give homeowners some confidence that you have some ability to “make right” a liability mistake. Liability insurance can be expensive, especially if you are purchasing it though a “non - commercial” provider. A “non commercial” provider would be someone that specializes in homeowner and personal auto coverage. A “commercial" provider specializes in commercial policies and generally can give you a better price. Even so, you don’t want to spend a few hundred dollars for coverage you don’t need. Coverage you don’t need??? Yes, if you have a HVACR Trade license but work for another contractor or company and you don’t do any side work, your employer is already insured. You do not need to carry your own policy. HVAC contractors, apartment complexes, industry, hospitals, etc. are examples of employers that may need to employee someone with an HVACR license and they carry insurance that covers you, their HVAC tech.

I ’ m Already Covered.

No insurance premium for me to pay

Provided only for Consideration

Not intended as legal document or substitute for getting help from the Department of Labor and Licensing.

Date: _______________

To:

Lindsay Moore Director of Code Enforcement Arkansas Department of Labor and Licensing Arkansas HVACR Licensing Program 900 West Capitol Little Rock, AR 72201

Re:

Statement of Employment & Insurance Coverage Employee Name & License #

Employee Name, License # is employed by Company and covered by our general liability insurance when performing work and services on behalf of our company. Employee Name does not work independently to provide HVACR design, installation, or service for the public. If you have questions or need additional information, please feel free to contact me by phone, text, email, or mail. A cover page of our general liability insurance is enclosed/attached.

My contact information is

Name Position Company Address, City, State Zip Phone # Email address

Sincerely,

Name

Enclosure/Attachment: General Liability Cover Page for Company

HVACR NewsMagazine September 2025

State National Chapter News

Energy Features Homeowners Want

NAHB Survey Green Features Rated Essential or Desirable

Zillow surveyed over 13,000 households and got very interesting responses as to what folks want in their homes. Not surprisingly, features like floor plan, finishes, kitchens, and outdoor spaces, topped the list. What is surprising, 50% want an energy efficient home. Even more surprising is 71% prioritize the AC. “ Who ’ d a thunk it? ” If this is true, the HVAC industry needs to focus on upgrading equipment efficiency. Zillow is not the only organization surveying the public for their home preferences. The NAHB, National Association of Home Builders, showed a majority of prospective home buyers rate Energy Star-compliant appliances and building products as highly desirable. The results show essential in red and desirable in blue and the total of both at the end. One surprise is the result of whole house mechanical ventilation. 17% said essential and 46% desirable for a total of 63%. Equally surprising is a total of 54% think a geothermal heat pump is essential or desirable. With the Zillow survey and the NAHB survey, it gives the HVAC industry reason to pause. Maybe homeowners will purchase efficiency if we believe in and sell efficiency. We have been acclimated to believe that granite sells but the HVAC has to be cheap. One thing is certain, if we don’t offer efficiency and professional design, cheap will always win.

HVACR NewsMagazine September 2025

State National Chapter News

Training Is An Investment An Article by measureQuick with Chad Simpson

“Be family. Have fun. Be amazing and be constantly growing and learning. Treat

Our net profit plummeted to 4%, and the quality of service was in decline. The issues were clear: increased callbacks, low morale, and an ecosystem ripe with inefficiencies and a lack of accountability for the quality processes we’d created. It was during these challenging times that our then-service manager introduced me to this mobile app called measureQuick. Despite my initial skepticism, measureQuick promised to help us address and ideally eliminate the systemic problems we were facing. Before adopting any new technology, I steered our team to first return to the basics. They dedicated hours each week to studying furnace manuals — a task often overlooked, but essential for proper system commissioning. The initial months were tough. Learning how to use measureQuick was challenging, yes, but the true eye-opener was understanding that HVAC system commissioning was more complex than we realized. Essentially, we had been skipping steps that were critical to the performance and longevity of the systems we installed. A Steep Learning Curve

people like family. No matter what, there’s no right way, there’s no wrong way. When it comes to the customer, you just

make it right.” Innovation and

adaptation have always been the cornerstones of my approach, but nothing has revolutionized our operations quite like our introduction to the measureQuick® app . This tool became the catalyst for change — one that not only supported our core values but also propelled us to unprecedented heights. In 2020, we ended the year with respectable numbers — $3.8 million in revenue and a 16% net profit. However, rapid growth brought with it a host of challenges. Improper installations, oversized equipment, frustrated technicians, and, most worryingly as a business owner, a declining profit margin plagued us as we entered 2021. Simpson Growth and Challenges

HVACR NewsMagazine September 2025

State National Chapter News

Once we filled in the gaps in our commissioning process, which required plenty of patience and training, we then began using measureQuick in our testing and diagnostics processes. The app simplified this once-daunting process, helping our team to ensure accuracy and thoroughness every step of the way. Frankly, this tool helped to hold us accountable to the high-quality standards our customers had come to expect from our two brands – Simpson Salute Heating and Air and Bonsky Heating and Cooling. Embracing measureQuick wasn’t just the right thing to do, it was a necessity. It was the solution to a pressing pain point, where rapid growth compounded existing problems and slashed profit margins. By implementing comprehensive diagnostic testing, we tackled these issues head-on. In other words, we were basing our commissioning and repairs on numbers and not guessing. The app helped us SEE those numbers and then we could make professional recommendations on solutions to help ease customer pain points. The Transformation Begins

In just a couple of years, we witnessed a dramatic transformation. By 2023, our combined annual revenue skyrocketed to $17 million, and 2025 projections suggest $21.2 million. What’s more, we’ve succeeded in re-establishing double-digit net profit margins. These figures aren’t merely a testament to our financial success; they reflect a complete overhaul of our business processes, customer engagement, and corporate culture. By measuring and not guessing, by taking the time to follow our procedures and processes, we reduced callbacks, increased customer satisfaction, and built a system where our average service ticket rose from $180 to $400. This shows the significant value we now offer through accessory sales and exceptional service. Based on our testing and measurements, we offer customers three options per ticket as a standard practice. By the way, this practice enables us to turn 20% of leads into sales opportunities with a 70% close rate for technician turned leads, far exceeding the 50% rate from standard marketing efforts. Perhaps one of our most significant accomplishments is the stark reduction in callbacks — now less than 2%, down from over 23%. We are now able to dramatically lower warranty parts returns which helps our partnership with manufacturers to flourish. That allowed us to negotiate additional co-op dollars for marketing and promoting our brands and services. Callbacks Fade Away

Simpson invests heavily in training. Pictured here is a class of technicians

in the company’s HVAC Lab.

HVACR NewsMagazine September 2025

State National Chapter News

Similarly, we have seen explosive growth in customer reviews and social media presence — a crucial factor in our continuing success. Growth can often come at the expense of something fundamental —whether it’s profit, culture, customer experience, or the well-being of our technicians. Yet, we have found a way to enhance customer satisfaction and cultivate a positive work environment while managing our expanding operations. From Simpson’s $3.8 million in annual revenue in 2020 to $9 million in 2024, and Bonsky’s jump from $700,000 to $8.4 million, we believe the return to basics and the use of testing and measurement tools like measureQuick to be responsible. Investing $125,000 in service labor training in 2022 and another $80,000 in 2023 on our fast-track HVAC lab was a crucial part of this transformation. We welcome a diverse array of trainees — from copy repair technicians to vocational school students — into our fold, fast tracking them into effective team members often within 30 to 90 days.

more than $100,000 annually after just three years in the field.

Central to our installations is a stringent process that includes: • Doing load calculations • Performing airflow verifications using the TrueFlow® Grid • Providing AHR equipment matches • Properly sizing returns • Full commissioning using measureQuick. We’ve instituted accountability measures too; our “ What to Expect ” video ensures technicians align with customers on service expectations. Ultimately, measureQuick didn’t just transform our diagnostic processes; it introduced a new era for both Simpson Salute Heating and Air and Bonsky Heating and Cooling. Looking back, it was the lifeline that anchored us during tough times and gave us the momentum to reach new heights. Today, we stand not just as businesses but as fully integrated and high performing entities, ready and confident to navigate the ever-evolving landscape of the HVAC industry.

Processes Help Technicians Earn

It’s incredibly rewarding to help our technicians thrive, with some earning

Chad Simpson owns Simpson Salute Heating and Air and Bonsky Heating and Cooling , located in New Philadelphia and Uniontown, OH respectively. The companies are both full service HVAC firms that also offer maintenance, duct cleaning, and other services.

ARHVACR NewsMagazine September 2025

S tate, National, Chapter News State national Chapter News

Kirk’s Corner Exhaust Done Right:

A Guide to Proper Venting for Natural Gas Furnaces t.pierce@summitutilities.com

When it comes to installing natural gas furnaces, one of the most critical — and frequently overlooked — components is the exhaust system. Improper venting doesn't just compromise furnace efficiency; it can lead to dangerous carbon monoxide buildup, fire hazards, and costly code violations. Whether you're retrofitting an older home or installing a high-efficiency system in new construction, knowing how to size, configure, and install the exhaust properly is essential to a safe and successful job. Exhaust systems are responsible for carrying combustion byproducts — mainly carbon monoxide, nitrogen dioxide, and water vapor — safely out of the building. A well-designed and properly installed vent prevents backdrafting, corrosion, and furnace damage. In high-efficiency (condensing) units, improper venting can even trigger error codes and shutdowns. Why Exhaust Venting Matters

Understanding Furnace Types and Venting Categories

Category I (Non-Condensing, Natural Draft or Induced Draft) • Uses metal flue (Type B vent) • Relies on a draft • Sensitive to negative pressure/backdrafting Category IV (Condensing Furnaces) • Uses PVC, CPVC, or polypropylene for venting

Requires both exhaust and intake piping (sealed combustion)

•

Needs a proper slope for condensate drainage

•

Understanding which category the furnace falls under is step one. Always refer to the manufacturer's installation manual — model-specific venting details override general rules.

Key Considerations for Proper Exhaust Installation

1. Material Matters Use only manufacturer-approved materials. For condensing units, avoid

ARHVACR NewsMagazine September 2025

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ABS or unlisted PVC. CPVC or polypropylene piping is typically recommended. Vent pipe joints must be properly primed and glued to prevent leaks. 2. Follow the Slope Rule For condensing furnaces, exhaust pipes must slope back toward the furnace at 1/4 inch per foot to allow condensate to drain properly. Pooling inside the vent can trigger safety lockouts or corrode internal components. 3. Proper Termination Exhaust and intake terminations should: • Be at least 12 inches above expected snow levels • Maintain required clearances from windows, doors, and fresh air intakes (typically 3 – 4 feet) • Include screens to prevent rodent or debris entry, without restricting airflow 4. Avoid Too Many Elbows Too many bends create excessive resistance, increasing the chance of vent pressure problems. Count each elbow when calculating total equivalent length, and always compare this to the manufacturer's maximum allowable run. 5. Combustion Air Matters A sealed combustion system (direct vent) pulls outside air in for combustion, reducing the risk of backdrafting and

improving efficiency. In tight homes, always confirm there's adequate combustion air — whether direct or from a mechanical system. Common Mistakes to Avoid • Mixing incompatible pipe materials (e.g., PVC with CPVC) • Using unsealed joints in exhaust piping • Installing exhaust too close to air intakes or wall openings • Neglecting to secure horizontal runs every 3 – 4 feet • Ignoring local and national mechanical code • International Mechanical Code (IMC) • National Fuel Gas Code (NFPA 54) • Local and state codes , which may have more stringent rules As HVAC contractors, you know that safety, efficiency, and code compliance go hand in hand. Taking the time to properly size, install, and inspect natural gas furnace exhaust systems protects your reputation and your customers' safety. When in doubt, consult the manufacturer or local code official. Exhaust may be out of sight — but it should never be out of mind. Know the Code Always reference:

Need information on Rebates? Contact Kirk at t.pierce@summitutilities.com

Now is a great time for customers to earn rebates on high-efficiency natural gas furnaces and water heaters! These energy-efficient systems are not just practical, they’re also fantastic choices that can truly elevate your customers’ home comfort and savings. equipment with rebates from Summit Utilities! Increase your sales of high-efficiency natural gas

Receive $100 for every qualifying rebate you submit!

Residential and small business rebates: • Up to $800 for qualifying heating systems • Up to $700 for qualifying tankless water heaters • Up to $1,700 for combination furnace plus tankless water heater Learn more at SummitUtilities.com/Rebates

HVACR NewsMagazine September 2025

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departments about permission to dump into the drain line. Hot Springs adopted that position very quickly. Others, well they are concerned about the volume and their capacity to take on extra processing. There is also the cost of processing. Legitimate concerns but if we are to reduce utility bills for gas furnace homes, we have to do something to solve the condensate problem. Furnace efficiency has improved over 20% in recent years and solving high utility bills can be a reality; but, we have to solve the condensate problem. Perhaps this would be a good time for the Public Service Commission to get involved. Utilities participating in the survey by incentivizing participation. Respondents were placed in a drawing. We don’t know how they answered and Summit Utilities had nothing to do with the drawing other than providing the prize. Thank you Summit Utilities. We appreciate Summit

90+ Furnace Survey Results and Winners

What is the biggest hold up for dealers selling 90+ furnaces? As if it took a survey to know that answer.

Freezing of the Condensate Line

The Arkansas HVACR Association partnered with Summit Utilities in May, 2025 to survey HVAC dealers about 90+ furnaces. How many are selling 90+ furnaces? Would you sell more 90+ furnaces if the freezing issues were solved? Even, would you not sell more if the freezing issues were solved. The results were predictable for those involved in the industry. Respondents were identified as Owners and Workers/technicians. Here are the survey results: Do you sell 90+ furnaces? Owners 97.4% Yes Workers/Technicians 86.7% Yes Do you make decision on 90+ furnaces? Owners 100% Yes Workers/Technicians 46.7% Yes Would you sell more 90+ furnaces if condensate problems were solved? Owners 87.2% Yes Workers/Technicians 80.2% Yes This gives the industry documentable facts about the need to solve the condensate problem. We contacted a couple of city sewer and water Respondents Owners 72.2% Workers/Technicians 27.8%

The winners are

$100 Jeff Waggener

Paschal Corp Heat Air & Geo Mike Hayden Mike Hayden Air Conditioning Jerry Murphree Wade’s Heating, Cooling & Electric

$50

$50

$25

David Burris Burris Heat & Air

$25

James Harrison James and Jay Properties Tony Cummings Cummings Heating Cooling Tavus Chandler Chandler Heating & Air

$25

$25

Congratulations to each winner and many thanks to Summit Utilities for their support. Above all, thanks to each of you for participating in the survey.

Esco Institute Charges into the Future with

Looking to learn in a fun way, introducing Refrigerant Renegades, the coolest comic strip in the HVACR industry.

Issue #1 drops you straight into Comfort City, where climate control isn’t just a job — it’s a way of life. For years, the legendary Chillmaster R-410A has kept temperatures tame and systems stable. But the winds of change are blowing... Now, two bold newcomers are rising from the next generation of refrigerants: R-454B – the eco-conscious warrior with efficiency in his veins and sustainability on his mind. R-32 – the lightning-fast ninja of cooling, bringing high performance with every stealthy swoop.

Together, they’re rewriting the rules of refrigeration. Can they coexist? Will the Chillmaster step aside… or suit up for one final showdown?

Stay tuned. The battle for the future of HVACR is just heating up... or, well, cooling down.

They are always doing something cool at ESCO. Select Ctrl and Enter on the arrow to watch episode 1

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Training Programs

Northwest Technical Institute 709 Old Missouri Rd, Springdale, Arkansas 2764 Galin Cronin : info@nwti.edu 479-751-8824 SAU Tech 6415 Spellman Rd, East Camden, AR 71701 Roland Walters : cwalters@sautech.edu 870-574-4500 Southeast Arkansas College 1900 Hazel Street, Pine Bluff, AR 71603 Danny Gumm : dgumm@seark.edu 870-543-5976 UACC Hope / Texarkana 2500 South Main, Hope 71802 Leo Rateliff : leo.rateliff@uacch.edu 870-722-8507 UACC Morrilton 1537 University Blvd., Morrilton, AR 72110 Carroll Chism : chismc@uaccm.edu (501) 977-2053 UA Pulaski Tech College 3000 West Scenic Drive, NLR 72206 Matthew Lemaster : mlemaster@uaptc.edu 501-812-2795 UA Monticello / Crossett Add Your Name If you are a college or technical institute and want to be included in the list of HVACR education providers, contact the NewsMagazine 501-487-8655 news@arhvacr.org We’ll make sure you are in the next issue. Also, if we need to correct your information, please let us know. 1326 Hwy 52W, Crossett, AR 71635 Brad White : bwhite@uamont.edu 870-415-9795

Arkansas North Eastern College 4213 Main Street, Blytheville 72315 Jody Woodard : jwoodard@ smail.anc.edu 870- 780-1231 ext 1431 Arkansas Tech University, Ozark 1700 Helberg Lane, Ozark, AR 72949 Kenneth Beeler : kbeeler@atu.edu 479-508-3333 ASU Mountain Home 4034 Hwy 63 W, Mountain Home 72653 No program at present ASU Newport 33500 US 63, Marked Tree 72365 Mark Constant : mark_constant@asun.edu 870-358-8627 ASU Searcy 1800 East Moore Avenue, Searcy Brad Cooper : bjcooper@asun.edu 501-207-6221 East Arkansas Community College Newcastle Road, Forrest City, AR 72335 Robert Jackson : rjackson@eacc.edu 870-633-5411 National Park College 101 College Drive, Hot Springs, 71913 Hannah Lammers : hannah.lammers @np.edu 501-760-4394 North Arkansas Community College 1515 Pioneer Drive, Harrison, AR 72601 Jeff Smith : jsmith@northark.edu 870-391-3382 Northwest Arkansas Community College One College Drive, Bentonville, AR 71712 Lashanda Owens : 13owens1 @nwacc.edu 479-986-4000

HVACR NewsMagazine September 2025

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Organ failure begins

–

as core

•

temperature soars. This isn’t just a theoretical limit: it is a physiological boundary of survival.

A Grim New Reality in the U.S.

For the first time in recorded history, parts of the United States have begun to see 95°F wet bulb temperatures . Traditionally, these deadly thresholds were confined to the hottest, most humid parts of South Asia or the Persian Gulf. But climate change is pushing these lethal combinations into new regions. As HVACR professionals, engineers, first responders, and educators, we must begin to treat Wet Bulb readings as essential data . They are more than academic — they are lifesaving. Teaching the Next Generation: Why Wet Bulb Belongs in the Classroom It’s time to make Wet Bulb Temperature part of every conversation about heat safety: • Measurement Skills : Teach students how to take wet bulb readings (psychrometers, sling thermometers, or digital sensors). • Interpreting Risks: Help learners understand humidity’s role in Heat Stress • Design Implications: Consider WBT in system sizing, building codes, and cooling strategies. • Survival Planning : Discuss community cooling centers, hydration, and early warning systems that use Wet Bulb Global Temperature forecasts. For educators looking to deepen this conversation, I highly recommend watching ️ Clifton Beck ️ , CSME and Jason Obrzut, CMHE 's informative

As our planet warms, conversations about heat waves often focus on air temperature alone. But a single number on a thermometer doesn’t tell the whole story of danger to human life. The Wet Bulb Temperature (WBT) may be the most important metric to understand and teach in this new era of escalating heat. Unlike dry air temperature, Wet Bulb Temperature accounts for both heat and humidity — the two factors that jointly determine how well our bodies can cool themselves through sweating. At a high enough Wet Bulb Temperature, even shade and fans stop helping, because sweat can no longer evaporate from skin. The Science: Why Wet Bulb Matters for Survival Humans (and other perspiring mammals like horses) rely on evaporation to shed excess body heat. But there is a hard limit: at a Wet Bulb Temperature around 95°F (35°C) , the body can no longer maintain a survivable core temperature, no matter how much you sweat. Sweating stops working – the air is too saturated to accept more moisture. • Internal temperatures rise unchecked – leading to heatstroke. Wet Bulb Temperature: The Most Important Metric in an Escalating Heating Cycle Above this threshold: •

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discussion on the subject. Their conversation lays out not just the science but the urgency of integrating this knowledge into training. VIDEO

This article was provided by HVAC Excellence, the largest and most respected college HVACR accreditation program. They provide

Interactive Tools

To help visualize this risk, there are now interactive maps with Wet Bulb Temperature layers available. These MAPS let you: • Track dangerous conditions in near real-time. • Model future projections under climate scenarios. • Plan heat responses at local, regional, and national levels. Sharing these tools with students or colleagues can be an eye-opening way to show why Wet Bulb Temperature is more than an academic metric — it is a survival metric. Now is the time to make Wet Bulb Temperature part of standard HVACR education, emergency planning, and public awareness. By doing so, we can help save lives in a warming world.

curriculum for colleges and also provide books, training manuals, online classes and videos for the industry. The link to their website is Training https://www.escogroup.org/Training/Default.aspx Select Training and eLearning to view their materials and online classes. ESCO is also the largest provider of 608 certifications in our area.

Arizona HVAC Worker Dies From Extreme Heat

Read the article by clicking here