Arkansas HVACR NewsMagazine March 2019

4. HB1060 helps Manufacturers Manufacturers offer very attractive warranties that help consumers; however, dealers that condemn parts because they don’t know what else to do are causing manufacturers to be more systematic and critical in their warranty claim approval process. This costs the manufacturer in warranty claim investigation and also costs the distributor in warranty claims that are rejected back to the distributor. Once warranty claims were easily and quickly settled. Now, the process is longer and the likelihood of it being rejected is greater. Why? Because the number of compressors and parts being returned for warranty claims is skyrocketing. Why? Because guys that don’t stay current on technology are becoming parts changers rather than true mechanics and technicians. The result is parts being changed until the unit works. Rather than being able to diagnose and going directly to the problem, the dealer adopts a change everything approach which results in the replacement of parts that were in good condition. Additionally, the homeowner thinks the equipment is inherently bad and the manufacturer is bad and they will never buy that brand again. The manufacturers looses reputation with the homeowner and all their

On the flip side, the dealer that stays current on technology and code • Makes money • Increases His Reputation • Gains Self-respect 3. HB1060 Helps Distributors Every distributor has a non- collectable file. It is filled with guys that didn’t know their trade or business-the untrained, uninformed, the ones that do not take the time to stay current. You see, the guys that loose money trying to do jobs for which they are ill prepared have problems paying their bills at the distributor. The distributor looses. He also spends an exorbitant amount of time on the phone trying to diagnose technical problems. The dealer that calls for help is frequently the dealer that never attends training. I have sat in more than one technical rep’s office and heard them say to a dealer on the phone, “You know, we covered this in the last class you did not attend.” So in addition to loosing money on bills dealers can’t pay, they spend money and have poorly applied time of their technical trainers. HB1060 will greatly increase the number of dealers attending the distributor’s “free” classes on new technology. The more profitable dealer will spend less time on the phone to the technical trainer and be able to pay his bill. The distributor wins.