Arkansas HVACR NewsMagazine May 2019

News Magazine May, 2019

Arkansas’ First and Only HVACRNewsMagazine

Universal Mechanical Code Technical Committee Rejects Flammables for Residential Comfort page 25

What to do about no-shows Page 28

Enjoy Your Summer One of Arkansas’ Lakes & Parks

Page 40

Page 10

Regardless of the Hysteria, The Heating and Air Conditioning Industry Is There to Make You Comfortable. Kiss Your Tech Today!

ByArkansans

For Arkansans

Table of Contents

Chapter Meeting Schedule

PG 4

Editorial & Opinion Don’t Believe Everything—What’s Up with 410A

PG 6

Feature Article

PG 10

Managing for Success, Bob Gee

State, national, chapter news Florida PoPo nab 18 in Economic Crimes Sting Code, Regulation, Legislation Free Public Access to ICC Manuals

PG 15

PG 16

PG 22

Small Business Regulatory Round Table Meets in Jonesboro UMC Rejects Flammables for Residential AC for Time Being What to Do About No Shows & Cancellations, Fieldpulse Article

PG 25

PG 28

PG 34

Training, The Future, and Partners

Rebate Programs & Incentives

PG 36

Tech News

PG 38

Inverter Driven—Size Matters, Tom Turner

PG 40

32⁰ Saturation, Bryan Orr

Education News Training Programs

PG 42

Recipes, eateRies, Huntin’, FisHin’ & Fun

PG 48

Kim’s Banana Puddin’, Kim Middlebrooks

PG 50

Nana’s Bubble Gum Cake

Regardless of the Hysteria, The Heating and Air Conditioning Industry Is There to Make You Comfortable. Kiss Your Tech Today!

Coming Fall 2019

The Arkansas HVACR Association and Robert Gee & Associates

Online Sales and Management Training How To Increase Sales:

1. Understanding Why Buyers Buy 2. Increasing Confidence 3. Three Magic Words 4. Sell Up by Selling Down 5. Objections Into Opportunities 6. Quality Sales Call How to Create Lifetime Customers: 1. Increasing Customer Satisfaction 2. Customer Care & Retention Plan 3. Resolving Cusomer Complaints 4. Best Practices Taking Your Company to the Next Level: Assessing the Team

Measuring Productivity Positioning for Growth Building a More Productive Team

For Information: Arkansas HVACR Association, tomhunt@arhvacr.org

chapter meetings

Central Chapter 4 th Tuesday 6:00 Meal : 6:30 Program Location: Whole Hog 2516 Cantrell Road Little Rock, AR 72202

October 22 November 26 February 25 March 24 April 28

October 1 November 5 December 3 January 7 February 4 March 3

Fort Smith Chaper 1 st Tuesday

5:30 Meal : 6:00 Program Location : Golden Corral 1801 S. Waldron Road Fort Smith

April 7 May 5

Hot Springs Chapter 1 st Thursday 6:00 Meal : 6:30 Program Location: Smokin’ in Style BBQ 2278 Albert Pike Hot Springs North Central Chapter 4 th Thursday 6:00 Meal : 6:30 Program Location : Western Sizzlin’ 905 Hwy 62 – 65 North Harrison

October 8 November 12 February 11 March 10 April 14

September 26 October 24 February 27 March 26 April 23

chapter meetings

North East Chapter 3 rd Tuesday

October 15 November 19 February 18 March 17 April 21

6:00 Meal : 6:30 Program Location : Western Sizzlin’ 2405 East Highland Jonesboro 870/ 336 - 4417

North West Chapter 2 nd Thursday

October 10 November 14 February 13 March 12 April 9

6:00 Meal : 6:30 Program Location: Golden Corral 2605 Pleasant Crossing Drive Rogers 479/986-9201 South Central/ Camden 1 st Thursday 6:00 Meal : 6:30 Program Location: Ouachita Partners for Economic Development 625 Adams Avenue Camden 870/ 836 - 9354

October 3 November 7 February 6 March 5 April 2

South West / Texarkana 3 rd Thursday

October 17 November 21 February 20 March 19 April 16 Call for meeting Location

6:00 Meal : 6:30 Program Location: Rotates between restaurants. Call for a meeting location. 501/487-8655

true but their web site is so filled with “stuff” that it is hard to find a clear, definitive answer. So , I went to my go to place, Air Conditioning Contractors of America. I love these guys. They replied with a link to the EPA site that should clear it up. You can verify the information by going to the following link. Just as I was getting excited, I realized the EPA link never specifically mentions 401A. We know this applies to HCFCs but what about HFCs? Oh, the dilemma! See here’s the deal. Before yesterday, I would have bet the farm that 410A required a 608 just like 22—but, when someone I respected and a huge company like Dupont™ stated otherwise, I was in complete melt down, implosion, explosion, and about anything else you can think of. Worra’ worra’! So, I went back to the epa.gov web site. This time I found this in the first paragraph of Section 608 Certification. “ EPA regulations ( 40 CFR Part 82, Subpart F ) under Section 608 of the Clean Air Act require that technicians who maintain, service, repair, or dispose of equipment that could release ozone depleting refrigerants into the atmosphere must be certified. Starting on January 1, 2018, this requirement will also apply to appliances containing most substitute The EPA speaks on questions for 608. 410A

Read it Closely--

Don’t Believe Everything

A recent article from a very respected blogger and overall smart guy, referenced Dupont which stated in their technical information sheet, “Dupont™ Suva® 410A Frequently Asked Questions” that 410A could be purchased and used by an uncertified person (a person not having a EPA 608.) WOW! Blew my mind. Been in this a day or two and that was a first. So , I got busy and did some research. After all, even the best can get it wrong occasionally. Even big companies can get it wrong. They only hire humans which are fallible ya’ know. So , in my research, I found conflicting opinions. a. Many companies said, “Anyone can buy it, but only 608 certified can use it. b. Dupont™ said, “Anyone can buy it and use it.” Of course

the article was copyrighted 2007 but is still out there on the web. Look up their flyer using this link

Dupont speaks on 410A

So , I decided to check with the EPA. After all, it is their rule. Surely, they can clear it up. That may be

demonstrate they are a certified technician or currently employ a certified technician.” Note the caveat. Anyone can pick it up but it must be purchased in the name of a company whose owner or employee has a 608 certification. So , this is the last one. (Seven by my count.) I don’t know how we came to this confusion; but, at least for me, I know my opinion and everyone has one—opinion I mean. On the other hand, I have a call into the EPA as well as an email answer request. When I get a reply, I’ll forward it to you. So , you see I lied, there was one more. What is to be learned? Don’t believe everything you hear or read unless it comes from a trusted and reliable source--one that is technically competent to speak on the subject. Even if the source is a huge company or well respected person, doubt until you get it from the horse’s mouth or other orifice. In this case, the orifice is the EPA. My conclusion is only my opinion and I would love for you to provide substantiated, documented evidence for whatever you find. As a team, we are bound to get most things right. I guess that is a pretty high goal— most things right .

refrigerants, HFCs.” ( https://www.epa.gov/section608/section- 608-technician-certification-0) The EPA ruling seems even more clear in their publication, “The EPAs Updated Refrigerant Management Requirements / What Technicians Need to Know”, located at https://www.epa.gov/sites/producti on/files/2016- 09/documents/608_fact_sheet_tech nicians_0.pdf Since 410A is a HFC, “BAM” it is included?!? So , who or what is a technician? “ EPA regulations ( 40 CFR Part 82, Subpart F ) under Section 608 of the Clean Air Act define a "technician" as an individual who performs any of the following activities: • Attaching and detaching hoses and gauges to and from an appliance to measure pressure within the appliance. • Adding refrigerant to or removing refrigerant from an appliance.” So , we are just about at the duh place in this discussion except for one thing. Purchasing a HFC does not require a license of the person making the “pick up.” Here is what the EPA says. “You or your employer can send a co- worker to purchase refrigerant, or designate somebody else to receive delivery on your behalf. The purchasing account holder is the buyer, and anyone purchasing refrigerant under that account is allowed to conduct the transaction, provided that the account holder can including

Getting it from the horse’s orifice

http://www.edssupply.com/arkansas

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appearance, attitudes…

behavior uniforms,

and IDs,

Bob Gee Robert Gee & Associates Managing For Success A check list for success in the HVAC business… If you want to take your company to the next level, here are some questions to ponder. 1. Do you have a plan for your business? The number one reason small businesses fail or under- perform is the lack of a plan. Planning starts with understanding where you are today…Point A and where you want your company be at a date certain in the future…Point B. Point B represents what you want your company to look like in one year?...five years?...ten years? The plan addresses what you will have to do to get from Point A to Point B. Proper planning prevents poor performance. Your plan should cover how to maximize the four outcomes that determine the success of your company: Profitability. Productivity. Employee development and retention. Customer Satisfaction. 2. What is your image? The customer will not buy your product or service until they first buy you and your company . What affects your image in the eyes of your customers and potential customers? Your personnel’s

business Your trucks…signage, appearance, place. Your approach to selling…. recommending what is in the customer’s best interest. The value you place on lifetime customer relationships…after service and after sale follow-up . The customer’s confidence in you will be determined by the level of your professionalism. Training is an investment…not a cost. Involving your people in all phases of your company. Treating employees as associates of the organization. Showing team members how important they are to the future of the company. Training, educating and stretching your employees. 4. How productive is your sales effort? Nothing really happens in your business until somebody sells something. It takes these skills to improve your sales closing rate. • Technical (product benefit knowledge…and a customer-based sales model.) Your greatest asset is the undeveloped potential of your people. cards. 3. Are you developing an effective team? You can’t move from Point A to Point B without a strong team.

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got…which may be less than you want or deserve . - Warren Bennis in Becoming a Leader 7. Are you forming the habit of success?

• Interpersonal (understanding people and how and why they buy comfort systems.) • Self-management (time and organization management). The Carnegie Institute determined that the most important skillset among these is Interpersonal. 5. Are you managing or leading? Too many companies today are over- managed and under-led. Managers do things right. Leaders do the right things right…at the right time. You have to wear both hats. The key is which hat at the right time. Poor leadership begets reluctant followership. Leaders vs. bosses…Leaders develop people, bosses use people. Leaders coach people, bosses drive people. Leaders inspire enthusiasm , bosses inspire fear. 6. Are you keeping up with…staying ahead of change? The greatest cause of failure or stagnation in a mature business is the failure to anticipate and react to change. Staying ahead of change means being pro-active. Looking for ways to be the leader in your market with innovation and creativity. Step back. Look around. There is something that you can do differently that will create a competitive advantage. Not only to draw customers to your company, but also the best employees in your area. If you keep on doing what you have always done, you will keep on getting what you have always

The most successful people and companies do what the less successful fail to do. - Alfred E.N.Gray

The most successful business leaders set goals and objectives for themselves and their company. They commit to achievement. They never give up until they get what they want which is called persistence. They continue to grow by expanding their base of knowledge. They possess and practice honesty and integrity. This checklist covers some of the basics of our business. Hopefully, you will use it as a tool to check how you are doing…and then to make a commitment to do better. There is a special type of bamboo in Japan that you plant in the ground, fertilize and water. In the first year, you see no sign of life. In the second year you water and fertilize, and again nothing happens. With more water, fertilizer and tender loving care you see no changes in the 3 rd or 4 th years. In the fifth year the bamboo grows 20 feet in the first 6 weeks. Did the bamboo grow 20 feet in six weeks or in five years? Yes! You can’t do it all at one time. You don’t have to. But you do have to plant the “bamboo.” Take the first step in

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moving your company to the next level. Today is the day. Today is only one day in all of the days that will ever be, but what you do today may determine what happens in all of the other days that are yet to come. Onward & Upward! (Article provided by Bob Gee. Bob has trained over 25,000 HVAC salespeople on how to apply this 5- step Selling Process. Over 7,500 salespeople have completed his 3-day training session and earned the designation of Certified Comfort Consultant. Bob is a native of Little Rock where his consulting firm, Robert Gee & Associates is located.)

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HVACR NewsMagazine March 2019 Code REgulation Legislation

Free Public Access to Arkansas Codes from International Code Council These are non-printable PDF files. Assess these codes through the following web site: https://codes.iccsafe.org/public/collections/AR You can purchase these code books at http://shop.iccsafe.org/state-and-local-codes/arkansas.html

Remember that the Arkansas Mechanical and Energy codes have limited amendments to information that you may find in these books. Also, local city code authorities may have more stringent regulations than those adopted by the state. It is always the best policy to consult your local authority/inspector for clarification on issues or topics of concern.

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( The information for this article appeared in the New Port Richey, Florida PATCH on March 29, 2019 by D’Ann Lawrence White.) Pasco County Sheriff’s office set up a sting to catch HVAC persons operating without a license. During the sting, undercover detectives solicited services that required a contractor’s license to be performed on a home. Eighteen unlicensed contractors took the bait, offering to perform the services without a license. Seventeen were arrested and one is still at large. The Sherriff’s press conference with the Sherriff and the Detective is included here. Imagine if we could have this in Arkansas to ferret out the rascals that take advantage of Arkansans. The sting was a joint effort of • Economic Crimes Unit of the Pasco County, Fla • Florida Dept. of Financial Services • Florida Dep. Of Business & Professional Regulation • Pasco County Development Services Section Pasco County, Florida PoPo catch 18 in Economic Crimes Unlicensed HVAC Sting

Click on this link or the picture to view the press conference.

Detective Shawn Rozankowski in press conference

https://patch.com/florida/newportrichey/unlicense d-contractors-take-bait-during-pasco-sheriffs-sting

Seventeen Charged with Economic Crimes

One still at large

Pasco County Deputy says unlicensed--- • Do shoddy work • Not trained • Don’t follow building code standards • Many times take down payment and never return • Can sue homeowner if they are hurt on the job

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reduction in compliance with Executive Orders 13771 & 13777; 2. Compile crucial information for Advocacy’s new report on existing small business regulatory burdens across the nation, identifying specific recommendations for regulatory changes based upon first-hand accounts from small businesses across the country; and 3. Inform and educate the small business public as to how Advocacy and SBA can assist them with their small business goals. This will be an opportunity for small business leaders to educate Advocacy and federal agencies through firsthand accounts of how they are impacted by federal regulations. The information gathered at these roundtables will be utilized to inform agencies, congress and the public on what specific regulations can be modified or removed to help small businesses. For more information regarding Advocacy’s efforts to help reduce the regulatory burden on small businesses and upcoming roundtable events, visit: https://advocacy.sba.gov/regulatory- reform/. The next roundtable in the Arkansas HVACR Association service area: Jonesboro, AR Tuesday, June 4, 2019 9:00 AM – 12:30 PM Central Food Bank of Northeast AR 3414 One Place Jonesboro, AR Link to register: https://www.eventbrite.com/e/sba- office-of-advocacy-regional- regulatoryroundtable-jonesboro-ar- tickets-61603333228

NEWS UPDATE

Small Business Administration Regulatory Reform Roundtable SBA Office of Advocacy is an independent office that serves as a voice for small business within the federal government, the watchdog for the Regulatory Flexibility Act (RFA) and the source of small business statistics. Advocacy advances the views and concerns of small business before Congress, the White House, federal agencies, federal courts, and state policy makers. President Donald J. Trump has made regulatory reform a centerpiece of his agenda and has signed two executive orders addressing the regulatory burden faced by the private sector. Advocacy has a unique and important role to aid agency implementation of the executive orders. To assist in accomplishing the goals of the executive orders, the office has developed a Regulatory Reform Action Plan. As part of this plan, Advocacy is hosting Regional Regulatory Reform Roundtables across the country in an effort to hear directly from small businesses about what regulations concern them the most. This is an opportunity for small business owners and stakeholders to meet in-person with Advocacy senior staff. The purpose of Advocacy’s Regional Regulatory Reform Roundtables is to: 1. Identify regional small business regulatory issues in order to assist agencies with regulatory reform and

REFRIGERANT UPDATE ACCA

REFRIGERANT PHASEOUT R- 22 ( a hydrochlorofluorocarbon; HCFC) is still being phased out under the Montreal Protocol Treaty, but efforts are already underway to phase out hydrofluorocarbon (HFC) refrigerants, like R 410 A. R- 22 was phased out because it is an ozone depleting substance. R 410 A is going to be phased out because it has a high global warming potential (GWP).

NATIONAL EFFORTS The HVACR Industry, including the national contractor association – the Air Conditioning Contractors of America – are seeking a national phaseout schedule instead of a state- by-state approach. These efforts are being addressed with Members of Congress; who must give the EPA clear authority to address the phase-down schedules. Currently, the EPA does not believe it has the authority to regulate refrigerants that have high global warming potentials because Section 608 of the Clean Air Act is for ozone depleting substances. This could lead to the open-sale of refrigerants to consumers.

STATE EFFORTS Without a federal mandate, many states will implement their own phase-down schedules; creating a patchwork of refrigerant regulations and different types of refrigerants available in each state. California has already adopted a phaseout schedule, and New York, Washington, Maryland, Illinois, and a number of other states are following suit, but they have different schedules.

CONTRACTOR CONCERNS The replacements to HFCs will likely include a mix of flammable and mildly flammable refrigerants (designated as A 3 / A 2 / and A 2 L by ASHRAE Standard 34 ), and ACCA is working to address a number of concerns, including: Will contractors/technicians be required to have HAZMAT certifications to transport these products and will they be required to stop at rail crossings? How will we guarantee that contractors and technicians are trained on the safe use and handling of flammable refrigerants? How will consumers be certain that their system was properly charged and not compromised with mixed refrigerants?

ACCA EFFORTS ACCA has begun the development of a flammable refrigerant educational program to address the training concerns. There are still too many unanswered questions about the use of the next generation of refrigerants; how they are to be safely applied in the field, what sensors/controls may be required, maximum quantities of refrigerant that may be used in a conditioned space, etc. A hasty state-by-state approach to phasing out HFC refrigerants is dangerous for contractors, technicians, consumers, and every building that contains an air conditioning system. By giving the EPA the authority to implement the HFC phaseout, there is more certainty that there will be uniformity in the phase-out schedules, training, transportation issues, the codes process, and the other areas of concern to the HVACR industry.

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systems. This will also involve education for consumers. • It is unknown what types of instrumentation, special tools, sensors, etc., will be required to safely work with flammable refrigerants such as A2L in residential applications. A2L sensors are still being acquired and tested by the OEMs. • These concerns all have undefined varying impacts on occupant health and safety, worker health and safety, as well as on the ultimate costs to ensure a safe infrastructure. ACCA will continue to monitor this subject as it proceeds through the final stages of the IAPMO code change cycle. Additionally, the Technical Committee added ACCA’s Manual Zr, zoned duct systems; Manual J, load calculations; and Manual S, residential equipment selection, to the mandatory requirements of the UMC, Universal Mechanical Code.

more NEWS

Universal Mechanical Code Technical Committee Rejects Flammables for Direct Residential Comfort Systems ACCA Codes Consultant, David Bixby, recently represented ACCA at the International Association of Plumbing and Mechanical Officials (IAPMO) Uniform Mechanical Code (UMC) Technical Committee (TC) meeting in Denver. The meeting discussed public comments on proposals to revise the 2018 UMC (for the future 2021 edition of UMC). One issue was a proposal to allow A2L (flammable) refrigerants in direct residential systems. ACCA along with several OEM’s urged the UMC technical committee to reject the use of A2L in direct residential comfort applications. The Technical Committee agreed with ACCA and the proposal was rejected. The concerns that ACCA and others expressed are: • Industry standards covering A2L for use in residential applications are still in flux and are not fully completed or published yet. • Until such standards are finalized and published, the industry cannot develop training programs to educate contractors in the handling, installation and maintenance of A2L equipment used in residential HVAC

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already satisfied with your present company? Don’t change. The Association would never ask you to do anything that is against your best interest; however, if their quote is less and you get a 10% discount, “WHY WOULD YOU NOT CHANGE?” Your changing to EMC helps the entire industry because of the financial help EMC gives the Association. How is that true? Let me be very presumptuous and say that the Arkansas HVACR Association offers benefits to its members that are unavailable elsewhere at an affordable price. 1. The Association works tirelessly on legislative and regulation issues. 2. The Association has saved the industry thousands of dollars that most will never know about. It is usually behind the scenes. Just one example. Those that attended the Manual J classes this fall were part of a $22,250 cumulative savings. 3. The Association offers training and informative sessions in each of the eight chapters during their five meetings. Three especially important examples are a. “So Called” Drop In Refrigerants b. Mechanical Ventilation c. DOT licensing surprise requirements Not to say that the others were unimportant but these really stand out. Again, these were made possible in part by EMC Insurance. So, I am not embarrassed to ask you to give EMC a shot at your business. What have you got to loose?

Why you owe it to yourself and the industry

OK! It is obvious that the Arkansas HVACR Association promotes EMC insurance. Truth is, there is something in it for us. EMC pays the Association an advertising/marketing fee that is important to the finances of the Association. BUT THAT ISN’T THE ONLY REASON! First, EMC came recommended by several HVACR companies in the Ft. Smith chapter. Why? Here are three reasons: 1. EMC is very competitive 2. EMC offers Association members a 10% discount in addition to their competitive rates 3. EMC has a record of quick and fair claims service. Second, the fee paid by EMC to the Association allows us to keep our membership dues low, only $200 per year. Most other Associations begin at $400 and go to over a thousand. Third, we sincerely believe that every HVACR contractor in Arkansas owes it to themselves to get a quote prior to their next renewal. Notice, I did not say buy from EMC. They still have to compete for your business with pricing and service. It costs noting to get a quote and the benefits can be substantial. What if they come in higher and you are

An important way to distinguish your company from all the other “me too” HVAC dealers is to have the best employees that can be trusted in the homes of your clients / customers. More important than cool air or warm air is the peace of mind in knowing that one’s belongings and family are safe. A tech that has passed a background check and has a company photo ID demonstrates professionalism and trustworthiness to the client / customer. Employee background checks are also important for the dealer. The dealer can manage their liability and their insurance costs by making sure that their employees have passed a background check, a drug screening test, and a driving record search. A member of the Arkansas HVACR Association can have that peace of mind by using the endorsed service, CourtHouse Concepts. Their prices are affordable and their reputation is great. Association members that are already using CoutHouse Concepts have given them a glowing recommendation. Be sure to identify yourself as a member of the Association to get a 10% discount.

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What to do About No Shows & Cancellations A recent article by Fieldpulse Academy made suggestions for handling those dreaded and expensive no-shows and last minute cancellations. While customers get more than a little angry if the tech is running late, they frequently think nothing about last minute cancellations or “forgetting about

HVAC companies would want to do, two important suggestions included:

the appointment.” We all know the cost of a technician spending time in front of a house wondering if the homeowner will be there shortly. It’s money and, while everyone makes mistakes, it is still money that someone has to pay. Fieldpulse Academy suggested having a clear cancellation policy that could include a fee. Youmay have seen your doctor, dentist, or attorney doing that. If their time is valuable, so is the heat and air conditioning company and technician. Perhaps even more so because the technician arrived in a truck or van with all the equipment necessary to perform a service repair. Additionally, the HVAC tech can’t just bring in the next person in the waiting room. They have to reschedule with other customers and drive to the next appointment. Frequently it is time LOST. Time that costs everyone money. While charging a last minute cancellation fee might be more than most

1. TOP-NOTCH SCHEDULING 2. REMINDERS ARE KEY

TOP NOTCH SCHEDULING Tell your customers when to expect you. Check and double-check between your schedule and theirs that there are no conflicts. Remember that the customer is the most important part of this martial agreement of the service call. You promise to be there, to be on time, to have their back, to make them comfortable, and to be fair in your dealings with them. (Sort of like a wedding vow.) This is a key way to prevent no-shows in the first place. Of course, you then have to deliver. Many companies are now offering guarantees of arriving on time. It helps to give as well-defined a service window as possible. No one likes waiting half a day like you’re the cable

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company. Be better than the cable company and your customer will speak well of you. REMINDERS ARE KEY Text. E-mail. Phone calls. Make sure you have the processes and software to make reminding your clients and customers easy. Customers respect and have loyalty for companies that schedule for the customers convenience and then remind them of the appointment. Life happens and most of us forget appointments from time to time. Even our Daytimers and cell phone calendars have occasional problems. No-shows have no malice behind them. Things just fall through the cracks. But even an unintentional no-show still takes a bite out of your time and efficiency – and therefore profits. That’s why reminders are key. Here’s an amazing fact. One Mayo Clinic study found that text and email reminders reduced no-shows at doctor’s offices by 35 percent . If it works for doctors, it can work for your HVAC business. (This article was adapted from an article by FieldPulse, a provider of comprehensive contractor software and credit card processing. Their contact information is support@fieldpulse.com , or by phone at 855.981.7900 .)

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Warm up to a Hot deal

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• Basic classes on blower door and duct blaster use are being planned. • Bob Gee will provide sales, management, and building your business training. Perhaps the most promising element will be the quality of our speakers for Chapter meetings. Distributors are joining with the Association to bring in manufacturer’s reps and techs to speak. They have the closest contact to the manufacturers and know what the newest opportunities and concerns may be. We have been very fortunate to have great speakers this past year and look forward to seeing that quality continues for all the meetings. Finally, to our 2018 & 2019 partners that furnished training facilities for the classes, we give our deepest thanks. We are truly grateful. You and the Energy Office, made these classes possible.

T raining, The Future and Partners

The Fall 2018 and Spring 2019 training cycle has been a great success for the the industry

and the Association. In corporation with the Arkansas Energy Office, the Arkansas HVACR Association conducted 20 classes across the state. We depend on help from the Energy Office and the donation of a meeting location by our training partners to make the classes possible. All the classes used Right Suite Universal from Wrightsoft, an ACCA certified design software supplier. The Manual J classes only cost the student $350 if they needed to purchase a subscription to the software or $50 if they already had the software. Either way, the student was given a calculator and an architectural ruler. Manual D classes cost the student $110 which included a $95 manual and a $56 ACCA Duct Calculator. What a buy—What a buy. Again, these low prices were only possible due to the Arkansas Energy Office and the partners providing facilities. The future of training for the Arkansas HVACR industry looks good. Beginning the fall 2019, • Most Association classes will qualify for NATE continuing education credit. • We are looking to ACCA QTech to provide quality installation training.

Rebate Programs & Incentives

Rebate Programs & Incentives

Contact Kirk Pierce @ 501-377-4646 Email : timothy.pierce@centerpointenergy.com

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12921 Cantrell Road Suite 100 Little Rock, AR

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latent loads continue to gather, producing high humidity. There also remains the issue of making sure the system sold has the ability to cool the space installed within. Where performance is concerned, nominal tonnage is a term that needs to be removed from the contractor’s vocabulary. When dealing with today’s equipment, there is a capacity penalty for higher EER. It is imperative a load calculation be performed to minimize the probability of failing to calculate the load on the home. Diligence with respect to Manual S is the contractor’s responsibility in correcting performance of equipment to ensure capacity delivery.Adjusting performance should be researched long before equipment is purchased. Every combination of equipment may have dramatically different profiles on how sensible and latent loads are addressed. When installing inverter driven systems, we need to remember the terminal devices (grille for conversation). The grille is specifically designed to flow between 600-900 fpm. Anything less, and air will not reach intended targets. Anything more and the terminals become noisy and adds resistance to the air delivery. When we allow the indoor section (blowers) to match inverter speeds over the entire duct system, we kill grille performance. There must be a strategy to keep air flow speeds up in the duct to take advantage of effective air delivery. Additionally, when airflow within ducts is low, there is a potential for cold air in the duct to overcome insulation levels and cause condensation (reaching dew point) on

Inverter Driven System Size Matters! Tom Turner When selecting inverter driven systems, the contracting community tends to ignore sizing issues because the popular belief is: The system will run only as necessary — you can’t oversize. Nothing could be further from the truth. Proper sizing remains a fundamental in hot, humid climates. To be sure, inverter systems are here to stay and are valuable at shedding shoulder-month KWh. While the equipment may have ability to enhance humidity control during a normal run cycle with proper thermostat programming, a contractor will fight a losing battle when sizing is ignored. When we think about the issue rationally, the concept becomes clear. The home is a container with specific dimensions and leakage. When we oversize the refrigerant delivery system, we are placing a life sentence on the equipment to continually underperform with respect to humidity removal. To address latent capacity, we must have an evaporator cold enough to wring out moisture without overcooling the space. Oversizing will provide an effectively smaller refrigerant capacity to handle aforementioned specific space and infiltration along with internal latent loads. While the sensible load may remain balanced for a short time, …a contractor will fight a losing battle when sizing is ignored.

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The Arkansas HVACR NewsMagazine welcomes Tom Turner as a guest writer. Tom, formally of Austin Energy, has been involved with the construction industry for over forty-five years and directly involved with the Heating Ventilation and Air Conditioning industry since the mid 1970's. He is regularly featured in ACHR News writing about quality installation practices. More importantly, Tom is a close friend of an Arkansas Association friend and ally, Todd Washam of Air Conditioning Contractors of America. These relationships are invaluable to the industry and Arkansas Contractors and Technicians. Comments from Tom: “Our industry has strayed from employing engineering data to adopting rules of thumb and we must correct course. Our effort will begin with delivering as advertised performance. This will occur only with specific installation guidelines with regard to equipment installation, distribution design, transition application, duct layout and updated return flow and filter criteria. These are measures that must be identified and specification set forth…” Join Tom’s Linkin at https://www.linkedin.com/in/tom-turner- 719a8b7/ The Arkansas HVACR Association thanks the ADEQ / Arkansas Energy Office and our Host Partners

the outside of the duct in hot and humid regions of the country. This can lead to failure of product used in sealing the ducts and plenums. Contractors need to become familiar with zoning areas to match inverter delivery rather than allowing the entire duct system to modulate with inverter demand. This can solve the issues of low velocity that degrades grille performance and low duct temperatures that can affect sealing materials. When operating inverter driven equipment, contractors need to educate homeowners that much like heat pumps, we should set the thermostat, and forget the thermostat. The equipment has the ability to sense very small temperature changes that help anticipate necessary refrigerant flow to keep pace with the load on the home. This benefit has a drawback when we adjust the thermostat manually. We can demand full capacity with relatively little adjustment. If a home is operating at part load (93 percent of the time) it is easily driven to 100 percent capacity by adjusting the thermostat 3°-5°F. This practice of unknowingly driving systems to maximum capacity will negatively impact a customer’s bill. Ultimately, a properly installed inverter delivery system will save consumers money. The varied conditions and construction restrictions are the contractors’ challenge to overcome. If you take your job seriously, you understand how difficult it can be. Article furnished by Tom Turner Air Evangelist

for a successful Manual J & D, Spring 2019 class schedule.

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Freezing causes flood back, no cooling, water damage and biological growth. We cannot leave a system that is just going to freeze. The image to the left is of the Danfoss refrigerant slider app and it shows that when suction pressure drops below 102 PSIG on an R410a system…. the coil hits 32° and will start to freeze. This means that we need to setup equipment so that it will not freeze during normal operating conditions. A typical residential A/C system should be setup so that the return temp can get all the way down to 68° and still be just above freezing.

32° SATURATION (EVAP TEMPERATURE) Article Furnished by Bryan Orr,

Evaporator temperatures below 32° are common and acceptable in refrigeration, that’s why there is a defrost sequence. In a heat pump running in heat mode, it’s the same, freezing is a part of the process and defrost is necessary. In comfort cooling… we can’t allow the evaporator to get below 32°… or it will freeze. I can’t tell you how many times I look back at technician notes and can see in plain black and white that the system will freeze.

Let’s say it’s 78° in a house on an R410a system and your suction pressure is 108 PSIG (like shown) Your suction saturation (coil temperature) is 35°, and so the coil won’t freeze.

And that is not OK…

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However…

The coil temperature will drop approximately 1° for every degree the return temperature drops. So if the customer sets it down to 74° the saturation will now be 31° and the coil will freeze. Pretty basic stuff but very important if you don’t want to leave a problem for your customers. There are many things that can cause this (low airflow, restrictions, low refrigerant) but step #1 is having the wherewithal to catch it. Keep in mind that this is only once the system has run long enough to stabilize. Don’t start making changes until the system has run at least 10 minutes and leveled off. — Bryan Article was originally printed in HVAC School For Techs by Techs. Bryan Orr offers a daily article on a plethora of issues that are important to our industry. You can find him at https://hvacrschool.com/ Click on the logo to link to Bryan’s article in HVAC School.

Special Thanks to Spring 2019 Training Partners Northwest Arkansas Community College, Pulaski Technical College, ASU Mountain Home, East Arkansas Community College, Johnson Controls / Ft. Smith

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NTI Business & Industry 550 Bain St, Springdale, Arkansas 72764 Ronni Hammond : rhammond@nwti.edu 479-751-8824 SAU Tech 6415 Spellman Rd, East Camden, AR 71701 Eddie Horton : ehorton@sautech.edu 870-574-4500 Southeast Arkansas College 1900 Hazel Street, Pine Bluff, AR 71603 John Pyland : jpyland@seark.edu 870-543-5900 UACC Hope 2500 South Main, Hope 71802 Leo Rateliff : leo.rateliff@uacch.edu 3000 West Scenic Drive, NLR 72206 Dick Burchett : dburchett@uaptc.edu 501-812-2200 EEDD 1224 Fayetteville Road, Van Buren Rick Rosenthal : rr.eeddinc@outlook.com 479-926-7462 If you are a college or technical institute and want to be included in the list of HVACR education providers, contact the NewsMagazine 501-487-8655 tomhunt@arhvacr.org Add Your Name 870-722-8507 UACC Morrilton 1537 University Blvd., Morrilton, AR 72110 Mike Williams : williamsm@uaccm.edu (501) 977-2053 UA Pulaski Tech We’ll make sure you are in the next issue. Also, if we need to correct your information, please let us know.

Training Programs

Arkansas North Eastern College 4213 Main Street, Blytheville 72315 Rick Sones : rsones@smail.anc.edu 870-763-6222 Arkansas Tech University, Ozark

1700 Helberg Lane, Ozark, AR 72949 Kenneth Beeler : kbeeler@atu.edu 479-508-3333 ASU Mountain Home 4034 Hwy 63 W, Mountain Home 72653 Eric Smith : esmith@asumh.edu 870-508-6221 ASU Newport 33500 US 63, Marked Tree 72365 Mark Constant : mark_constant@asun.edu 870-358-2117 ASU Searcy 1800 East Moore Avenue, Searcy Jeremy Morehead : jdmorehead@asub.edu 501-207-6221 East Arkansas Community College 1700 Newcastle Road, Forrest City, AR 72335 Robert Jackson : 870-633-4480 National Park College 101 College Drive, Hot Springs, 71913 Kelli Albrecht : 501-760-4349 501-760-4222 North Arkansas Community College 1515 Pioneer Drive, Harrison, AR 72601 Jeff Smith : jsmith@northark.edu 870-391-3382 Northwest Arkansas Community College One College Drive, Bentonville, AR 71712 Michael Dewberry : mdewberry@nwacc.edu 870-391-3382

“The goal of the Arkansas State University-Beebe HVAC program is to teach the skills needed to be a HVAC technician using real-world applications in a convenient format. Air quality and temperature control are essential to health and comfort, which is why graduates of the HVAC program have an optimistic career outlook with long-term job stability. The HVAC program instructs in installation, servicing and troubleshooting, as well as teaches skills that are applicable to many other sectors. The HVAC program is hand-on learning in a challenging and rewarding environment.” For more information, contact: Jeremy Morehead, Instructor 501-207-6221 : jdmorehead@asu.edu Miranda Harmon, Assistant 501-207-6213 : msharmon@asu.edu

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