Arkansas HVACR NewsMagazine May 2020

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Protecting Our Clients and Employees Your Guide to Williams Heating and Air Conditioning, LLC Safety Precautions Williams Heating and Air Conditioning, LLC is committed to keeping our customers and employees safe during the COVID-19 crisis. Even though most business will soon be opening, we know that the need to practice health and safety remains. We also know that heating and air conditioning is essential. We respect and honor your trust. Some of our procedures may seem unnecessary to many but we prefer to err on the side of caution. We appreciate your business and will serve you in the same manner that we would want someone to serve our family.

We will be taking the following steps to protect both you and our technicians. Our steps are as follows:

All of our employees are aware of and provided with materials needed to follow the procedures set forthby the Centers for Disease Control (CDC) and recommended for the transition. All employees temperatures are taken and recorded at the beginning of each shift. When scheduling an appointment, a member of our officewill confirm that no one in the home or business is currently feeling ill or quarantined/isolated due toCOVID-19. Upon arrival, our technicians will apply hand sanitizer before entering your home or business and again confirm that no one is feeling ill or quarantined/isolated due toCOVID-19. To put you at ease, we will replace our usual hand- shake with a wave to say “Hello” and “Thank you.” While performing our work, technicians will wear disposable gloves.

We will practice social distancing with a goal to maintain the recommended six-foot distance from clients, family members, and/or employees. We will bag any dirty filters immediately after removing them from your system to reduce the spread of dirt, germs and viruses. We will remove these filters from your property. We will not ask for your signature on our service tickets until such time that it is deemed appropriate to do so again. Our technicians will once again apply hand sanitizer (outside your home or business) when their work at your home or business is complete. Our employees are following recent recommendations to wear face masks, and we have provided these for them. Don’t be alarmed if, out of an abundance of caution, a technician or other of our employees wears a face mask while at your home or business.

We are committed to the safety of ALL of our clients and employees!

Thank you for trusting your safety and comfort to Williams Heating and Air Conditioning, LLC .

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