Arkansas HVACR NewsMagazine September 2024

News Magazine September 2024

FEATURE STORY

installation. This hands-on approach ensures each system operates at peak performance, a step further from the energy raters’ assessments. • Home Inspectors : Home inspectors provide general inspections without any repair or adjustment – their role is to represent the buyer and point out problems during a real estate transaction. Comparatively, the ARCS role is both holistic diagnostics and tuning to maximize performance, and the TES • The “Handyman” paradigm : The stereotypical jack of all trades often performs any and all small tasks around a house, but without strategy or structure. The training and technology which enables the TES and ARCS are strategically designed to achieve #betterhvac outcomes. To continue with our theme – these new roles are complementary to the existing workforce. So… How do we build this workforce? Where do we find these workers? Though we can obviously pull from similar trades, the skills required are not commonly found in hard-labor. We need people with people skills who are willing to learn technology. Some examples of where we can find these people are as follows: hospitality workers, retail workers, home inspectors, workforce development programs (eg YearUp), displaced technology workers, and cable & internet technicians. The ARCS and TES will become the jobs which may have the largest bottom-line impacts on revenue generation through sales and risk reduction through callback mitigation, which may mean they become

the highest paying careers in the industry. And these aren’t just box swaps, these are the lucrative, high performance systems that we all want to sell. This is framework is one of the key levers to create #betterhvac outcomes for our industry. We’re already doing it – now let’s scale it. Though these roles may be newly christened, we’ve been exploring this workforce upgrade with HVAC service company partners. in growing his company, and has been pioneering this approach for the last two years. By hiring non-traditional labor from the photocopying, automotive, and cable industries – paired with an accelerated training program, measureQuick , The TEC TruFlow Grid (and soon Conduit ) – they’ve been able to accelerate growth WHILE reducing callbacks and ensuring maximum performance and efficiency for every customer. Chad Simpson of Simpson Salute encountered challenges